Return and Exchange Policies

At Escape The Matrix we want to ensure maximum transparency and clarity on our purchasing policies. We inform you that, for hygiene and safety reasons, we do not accept returns or exchanges on any product .

Any discrepancies due to defective or damaged products during transport are excluded from this policy , so we invite you to contact us promptly.

Important Notes:

• All items are carefully checked before shipping.

• No returns or exchanges are permitted for reasons of dissatisfaction or purchase error.

• Items sold are considered “final sale”.

• Any shipping costs are the responsibility of the customer and are non-refundable.

• For international customers, any customs fees or taxes are the responsibility of the recipient.

• It is always advisable to request tracked shipments for greater security.

Thank you for your trust and for choosing Escape The Matrix.