SHIPPING
Do you ship worldwide?
Yes, we ship worldwide. Escape The Matrix works with trusted international carriers such as UPS, FedEx, USPS and local partners to ensure safe and timely delivery wherever you are.
How long will it take to receive my order?
Delivery times depend on your destination and the shipping method selected at checkout.
Here is an indicative overview:
• USA : 7-12 business days (standard), 3-5 days (express)
• UK : 6-10 days (standard), 4-7 days (express), 3-5 days (express)
• Germany : 6-10 days (standard), 5-8 days (express), 4-7 days (express)
• Italy : 6-10 days (standard), 5-8 days (fast), 4-7 days (express)
• France : 6-10 days (standard), 5-8 days (fast), 4-7 days (express)
• Canada : 7-12 days (standard), 5-7 days (express)
• Australia : 7-12 days (standard)
• Rest of the world : 10-30 working days (standard)
Please note that the times indicated are estimates and may vary based on any customs checks or external factors.
Which couriers do you use for shipping?
We use trusted international couriers such as UPS, FedEx, USPS and other local partners selected based on your geographic area to ensure efficient and safe delivery.
Where is my order?
All orders are trackable . As soon as your package is shipped, you will receive an email with the tracking number to monitor the delivery. If you do not receive the email, also check your spam or promotions folder.
For further assistance, please contact us via email at info@escapethematrix.blog .
PRODUCT
Can I return my product?
No, for hygiene and safety reasons we do not accept returns or exchanges on any product. All items sold are considered “final sale” . We invite you to read the description and size guide carefully before completing your purchase.
How can I choose the right size?
There is a size chart on each product page.
If this is your first order, we strongly recommend that you measure your garments and make sure the size you choose is closest to those measurements.
This way you can ensure that the fit is perfect.
What should I do if I receive a defective product?
In the rare event that you receive a defective or damaged product in transit, please contact us within 48 hours of receiving your order at info@escapethematrix.blog with clear photos of the defect and your order number. Each item is carefully inspected before shipping, but we will do our best to assist you if there are any genuine issues.
ORDERS
What payment methods do you accept?
We accept major payment methods to ensure a simple and safe shopping experience. You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay, Bancontact, iDEAL, Shop Pay, UnionPay and Maestro . All payments are protected by advanced security systems.
Is it possible to use more than one discount code in the same order?
Unfortunately, no. Due to the functionality of Shopify's discount system, each order can only use one discount code.
If you are lucky enough to have a discount code, use it ASAP! We do not do discounts (only during Black Friday).
Can I cancel an order?
Once an order has been placed, it cannot be cancelled . Our system is automated and provides immediate processing to ensure fast shipping times. We therefore invite you to carefully check all the details before completing the purchase.
Why didn't I receive my order confirmation email?
Once an order has been placed, it cannot be cancelled . Our system is automated and provides immediate processing to ensure fast shipping times. We therefore invite you to carefully check all the details before completing the purchase.
RETURNS AND REFUNDS
What is our return policy?
For hygiene and safety reasons, we do not accept returns or exchanges on any product. All items are considered “final sale” , that is, definitive sales.
However, in case of defective or damaged products during transportation , we invite you to contact us promptly at info@escapethematrix.blog .
Each item is carefully checked before shipping to ensure quality. Shipping costs are non-refundable and are the responsibility of the customer. For international shipments, any duties or customs fees are also the responsibility of the recipient.